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Modern networks require a combination of resource, customer and service assurance models to monitor report and troubleshoot. No single method by itself can provide a fail-safe and effective way to guarantee the customer experience, says Accanto Systems. It takes an integrated approach which allows operators to transform information into actionable intelligence.


By taking this approach, according to the vendor, the operator can provide the best point of view for the issue at hand and focus on critical information and issues first. With the adaptive approach, it is possible to select a number of dashboards, structure them over different layers, and display the relevant information along different perspectives and axes in a timely manner. As an example, consider a mobile operator that was offering different subscription packages based on throughput (between 384kbps and 5Mbps).


The operator needed to validate whether the different premium customers were receiving the performance they were paying for, and in case they were not, identify what the issues were. In this case, the best monitoring approach is customer-centric, grouping customers according to their subscription package as a first step. Next, the operator can drill down by area of location to identify whether the problem is a general one, or is limited to a particular service area.

Taking the example further, the operator then looks at performance information from a location perspective. In this case, it is looking at failures in setting up a connection divided by different geographical areas and network nodes that belong to those areas. This approach is best to identify the areas that need to be looked at with highest priority.

------Accanto Systems

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