Vendor Highlight

Mobile Broadband Boost

As the demand for a smooth and seamless integration of Wi-Fi access becomes increasingly important part for the mobile broadband service, Ericsson has announced its 3GPP compliant Wi-Fi network access, control and management solutions.

Read more ...

Expert Talk

Securing Utilities Infrastructure

As a highly critical sector, the oil and gas infrastructure should be one of the most secure, both physically and digitally. This is not the case.

Read more ...

 

Twelve years ago technology spending outside of IT was 20 percent of total technology spending; it will become almost 90 percent by the end of the decade, says Gartner. Much of this change is being driven by the digitization of companies’ revenue and their services. The nexus of forces is leading this transformation. The nexus is the convergence and mutual reinforcement of social, mobile, cloud and information patterns that drive new business scenarios. Organizations are digitizing segments of business, such as moving marketing spend from analog to digital or digitizing the research and development budget.

 

Secondly, organizations are digitizing how they service their clients, in order to drive higher client retention. Thirdly, they are turning digitization into new revenue streams. This is resulting in every budget becoming an IT budget. To address these changes, organizations will create the role of a chief digital officer as part of the business unit leadership, which will become a new seat at the executive table. The analyst firm predicts by 2015, 25 percent of organizations will have a chief digital officer.

“The chief digital officer will prove to be the most exciting strategic role in the decade ahead, and IT leaders have the opportunity to be the leaders who will define it,” says David Willis, vice president at Gartner. “The chief digital officer plays in the place where the enterprise meets the customer, where the revenue is generated and the mission accomplished. They’re in charge of the digital business strategy. That’s a long way from running back office IT, and it’s full of opportunity.”

Willis says the forces of cloud, social, mobile and information are reconfiguring how people work and live. It’s a world in which business and personal lives are intertwined. A world with fewer commands and control restrictions that stifle productivity and innovation. “It’s an environment where information technology does not define the rules. Instead it is a key ingredient in achieving personal and enterprise productivity and innovation. Where technology is so natural and pervasive that we don’t even need to hold it in our hands. It’s just a part of our lives,” he adds.

However, there is serious work that needs to be done. IT leaders need to make sure they have policies and procedures in place to respond to the new nexus-driven threats. They must counter cyber attacks and anticipate new attacks from new sources at a high scale. They will need to respond to “reputation” warfare and defend against social media “mercenaries”. They will also invest in new technologies that support employee-owned devices such as mobile device management, containerization and virtualization.

“Security investments are going to dramatically increase,” says Willis. “An already large security market is about to get much bigger, growing by 56 percent from current levels in five years time, while cloud security will almost triple.” Some companies are already doubling or tripling their security budgets, for example in the health care industry. The key reason for this is regulatory compliance. IT leaders need to anticipate and plan for the coming wave of government interventions and regulations.

 

As information technology  becomes pervasive in all operations, regulations from the analog world will come to the digital world. CEOs want their CIOs to make their impact felt where the enterprise meets the outside world. They want the CIO to unleash the forces that will differentiate their business. They don’t want the CIO spending all of  their time automating the back office.  “The value CEOs seek is in digitizing the interface between your enterprise and its customer or citizen, creating whole new business opportunities in the process,” notes Willis said. “The nexus holds the promise of: new revenue streams; new missions; and new possibilities.”

 

This is the age of the engagement economy, and it is key for IT leaders to engage their employees. Mass collaboration is already becoming critical. Gamification holds a lot of promise for the future. When asked to innovate, engage, or solve a problem, Gartner recommends turning the challenge into a game. However, looking beyond internal gamification, IT leaders need a laser focus on their customers. “If you cannot explain how every project in your discretionary budget affects the end customer or citizen, don’t do it. CIOs in every industry recognize that focusing on the customer is the major driver of innovation. The likelihood that a customer will recommend your brand to a friend or colleague matters,” says Willis.

----Gartner

You have no rights to post comments